The courier emailed me to say that my parcel had been delivered. It hadn’t been delivered and didn’t turn up. I contacted Paperchase three times, the last to request a refund for a parcel that was clearly never going to arrive. They ignored my emails when I sent them and have continued to do so. They clearly don’t think it is a problem they should have to deal with. ‘Customer service’ is not a term anyone could apply to Paperchase, I’m not even sure they have anyone working in that department at all. It seems that they feel they are so profitable that they don’t need to concern themselves with customers at all. I have shopped in Paperchase for years, purchasing stationery, gifts, wrapping paper and cards. Probably only £300 to £400 a year, which is a lot to me, but not nearly enough for them it seems. I won’t be spending a single penny with them again.