Placed an order on 2nd December for click and collect, received an email on the 3rd to say it is being shipped to store and await a further email before picking it up. then heard nothing, Checked my account and no order listed (even though they took the money out of my PayPal account on the 2nd Dec) emailed on 8th to check what was going on, no response, emailed again on 11th NO RESPONSE Called to query and waited 28 MINS !!!! to get through to someone who couldn't care less, said they had no tracking number for this they could email the shop or I can call myself, if the shop hadn't received it I could call back and wait another half an hour to get through to have a replacement sent out, asked why I never received and response to my emails she just replied they were BUSY !!! I then asked would I have to wait another 28 mins to get through she said yes as there busy and hung up. If you ever think of buying from paperchase always use PayPal or you will never get your money back ! For a shop that has a high end feel the customer service is ABSOLUTELY DISCUSTING !!!!!