I ordered my first box on Dec 7th and set up a subscription. That box never arrived and then money was direct debited for the second at the beginning of January & that also has not arrived. So disappointing. I emailed several times and got a reply saying to track my package but when you pressed the link it said no information available. I finally asked for a refund on December's box and had to request my subscription be cancelled as you cannot do it yourself online. That's very poor! Really disappointed as the boxes look lovely but having paid for 2, nearly 3 months later, I've received none. What a shame :-(