DISCUSTING ABSOLUTE RIP OFF COMPANY Charged me £170.11 a week after the alleged large package surcharge. Yes you read correct £170.11 extra! what a load of nonsense. I had already paid over £40 for the delivery, using the parcelhero price comparison site. UPS were doing the delivery at the price paid. Then shockingly a week later, I get an email, saying I have been charged £170.11 no need to do anything, they had taken the payment from the same card I previously used. The audacity! This company has been doing this for some time, check the other reviews, on various review platforms. I really wished I had checked, before trying parcelhero for the very first time. Mark Taylor sent me endless emails, talking like a politician, with excuse after excuse, trying hard, requesting I give him my measurements, before he passed what they claimed the measurements were. When I provided him with the actual measurements (Photos) Uploaded onto my Google review, they were clearly different to theirs. Mark Taylor then asked me for other images that nobody would ever think about taking, of various angles of the parcel, with measurements clearly showing, Pathetic! Images were right there showing. Luckily I was Savvy enough to take images, using parcelhero for the first time. I will be taking this matter further, they are ripping lots of people off! I really hope they are not doing this to elderly or vulnerable people. BE WARNED! Chances are they will continue doing this to many others. DO NOT USE PARCELHERO THEY ARE A RIP OFF CONPLANY Save the stress of massive overcharges furth down the line.