Most horrible experience dealing with parcel monkey. Parcels not picked up. rescheduled they claimed. Again not picked up. Then customer service blames couriers and claim their is nothing they can do. Eventually i contacted the courier. With gret difficulty because parcel monkey did not give me the couriers reference only their internal order number. It was a nightmare experience because 17 parcels had to be picked up before a move. In the end it was picked up with extra help from the courier company 5 days late and with us waiting on the pavement because we had already vacated the premises. Parcel monkey sucks! never again. get your quotes through them but book directly with the courier. I would have saved myself 5 days of stress.