We booked with the option of being dropped off at optionally north or south terminal. The evening before we rang to confirm that we require car to be collected at the north terminal.We were told to ring up the company 20 minutes before getting there. We rang confirming our arrival time to be told that we the car should be dropped off at the southern terminal, and the north terminal was an extra £30 +, it was the fault of BCP.BCP had wrongly booked us.Also at the southern terminal we dropped the car off initially in the wrong location, being moved on to the correct location.Communication was poor.On our return we waited 40 mins for collection. My partner was very upset as she had a health problem. Disappointing would have been easier by bus.Muddle could have been resolved by better planning and communication.