Hi when your new office is finished it would be so much easier if you could put automatic doors on as it is a struggle to try and open the door with your cases in tow. Also why can't your drivers be told they must assist with loading and unloading of luggage as they do in every other country that we have visited, why should the service be poorer in England than anywhere else, a large number of your passengers are elderly and I have seen a very elderly couple probably late 80s early 90s struggling to lift their cases on to the bus and then both of them together to lift a suitcase onto the rack while your driver a perfectly fit young man sat and watched them, and to the driver's shame a young male passenger jumped up to help and still no movement from your driver