NEW Wouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accomodation manager and assistant tried to clean it, no storage, no loo roll holder, etc. if I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. had to be replaced. No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else. Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accomodation manager said it was horrible. Offered £30 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net currains, filthy grill pan, noisy neighbours. Would never ever use again and would not recommend, only good point value for money meals in the bar.