Dear Park Holiday Head office, I am giving no stars to this caravan site as I have arrived to the St Osyth holiday park today and I am extremely disappointed. We have booked 3 bedroom caravan with early checking however they send me an email stating that we should arrive at 4pm which we did. Furthermore the caravan is extremely dirty as you can see on the pictures attached to my email. The manager promised to clean caravan which delayed even further possibility of using facilities in the caravan. The cleaners said that they are unable to clean mould in a bathroom! This is disgusting and unacceptable as my son has allergies and asthma and this kind of conditions could just spike his asthma attack. We have requested to be moved to different caravan but manager was very unhelpful saying that she cannot do anything about it. Would she do something if my son had to go to hospital due to this unhealthy conditions? It's unacceptable what we are going through since arriving here. Both of my children want to go back home! It's stinks in this caravan! We all don't want to be here!!! I am requesting full refund as soon as possible so I can go back home. I just send this email to park holidays and guess what?! They will respond as per below within 3 days!!!! “Thank you for contacting Guest Care, we aim to respond to your enquiry within 3 working days. Yours Sincerely, Guest Care Park Holidays UK” They are shocking!!!