This has to be one of the most incompetent holiday companies I've ever had the miss fortune to deal with. We went on a holiday with them to Morecombe which was a farce staff was less then useless couldn't use the pool as it was fully booked before we got there they kept closing the kitchen early and the entertainment was on a dirty screen you could hardly see. Unfortunately we had already had another holiday booked and paid for to Wales for my birthday in October. now 2 weeks before we was ment to go Wales announced anyone from tier 2 and above could not enter the country so I phoned parkdean they said the park was closed but wouldn't refund until the government made a announcement even though we couldn't go and it was shut. Two days before we was ment to go Wales made the announcement they were in lockdown so rang again no we can't process your refund until your ment to go. Well we are at week 3 after we were ment to go we have had no communication from them what so ever and still no refund. Please please please do not use this company they are less the useless.