Refused a drink in the onsite bar due to not being able to download “ the app “. Not everyone has a smartphone. Two nights running I was embarrassed and upset due to the way I was spoken to by a horrible woman behind the bar in front of other guests. Went straight round to reception, but this was closed. This was 18:30. The next morning I left at 9am midway through my holiday. Reception apologised, but offered no solution. When booking the holiday I would not have parted with my money had I known that I would not be welcome in the bar because I don’t have a smartphone. Never felt so excluded. Parkdean are totally ignoring me now, which shows their level of professionalism. Never again with these cowboys. Holywell Bay holiday park Newquay.