I stayed at sycamore number 2 on Newquay and on arrival the caravan looked like it hadnt been cleaned there was some type of liquid spilt on the main door frame as well as marks on walls in main bedroom, brown stains on the kitchen floor and mould in main bedroom and bathroom and the double bed was completely covered in dog hairs they were on the mattress, bottom sheet, duvet and pillow cases aswell as a single bed never had any covers which i didnt realise until night time. I informed reception of these issues and asked them for new bed sheets for double and single as well as asking them to clean the caravan again as the caravan smelt dirty, there were stains on the carpets and dining stools also there were stains on the living room carpet that looked like dog feaces had been walked through the caravan which i therefore had to clean. I informed reception of all the issues camp was full so had nowhere else to go all we received was new bed sheets for the double and single we left the caravan with our dog for 5 hours and came back to our sheets on the patio in a bag for us to put on ourselves and the caravan looked no different from when we arrived when i asked at reception i was told it was cleaned again. So considering i spent £1300 on this holiday i am disgusted in the condition of the caravan and we left the park yesterday morning and we have cancelled our holiday with yourselves for next year and will be going elsewhere.
2 years ago
Parkdean Holidays has a
1.4
average rating
from
90
reviews
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