Good Afternoon We stayed at the above site at the beginning of September this year. We had stayed there last year in a private rental and loved the locations and on site facilities. However , we wanted to be nearer the lake and therefore booked with Parkdean. This was a big mistake as the cleanliness of the lodge left a lot to be desired! After the first night we reported to reception there was a problem with the hot tub as it kept displaying an error message. There was also a broken glass on the decking near the hot tub. This was a particular concern with having a three year old. Also, the side strips on 3 of the kitchen cupboards were hanging off. That day someone looked at the hot tub however, the following day when we put it on the same error message showed up. Someone else Also called to re.ove the broken glass.The day after that someone stuck down the side strips on the cupboards but when we left on the fifth day, one of them was starting to come away again. The main problem was the lack of proper cleaning. On the second day we went to put our three year old in the bath but noticed there were black specks in the water so let the bath out and used the shower in the end suite bathroom. Later that night I ran the bath again and once again the black specks appeared. We all just used the en suite shower after that. However on our 4th day we were cleaning before leaving and discovered, to our horror, that the place where the shower was connected was covered I black moulded and this was obviously where the black specks came from! We had noticed after our first night that there were a number of stains on the sofasbut had just put our towels over. Seeing the black mould was the last straw along with skirting boards throughout. I took photos of the dirty areas and sent them off to customer service. Their response did not address the mould or the lack of cleaning just thanked us for bringing this to their attention. I felt the response was generic as failed to address any of the concerns. I certainly would not recommend this company to anyone, not entirely because the cleanlines left a lot to be desired but the lack of having the concerns addressed.