Shocking customer service and communication - I really should have checked on Trust Pilot before booking. (We booked a requested caravan on one of Parkdean's resorts - pet friendly - confirmed pitch) after receiving no communication I chased this up to discover we had been booked into a non pet friendly accommodation - error on Parkdean's side after contacting data protection to obtain the recording of the booking - after several weeks of trying to resolve this we were merely told to pay an extra £200 or so - or sell our holiday on Facebook!! We still hold this booking and to be fair Parkdean should simply transfer us to a pet friendly which was requested on booking. It's nigh on impossible to get hold of anyone and the automated responses state they will get back to you within a time frame. I am within the 90 day cancellation time however I'm told I would not get any deposit returned despite the error.