Avoid Highfield grange resort at all costs. I arrived on Friday 30th June and on 1st July woke up to bed bugs all over the bed, blood splatter everywhere. I went to reception at 9 am, and the young lady rang the accommodation team after I showed her photos, they t9ld her they can't move us incase we take them into another van, that we would need to go home and that she would need to log the complaint. I've heard nothing. I spoke with someone on the online chat, sent photos of their pet bed bugs and my body photos coveted in bites, aga8n told my refund would take 5 to 7 days, I've still heard nothing. I drove 2 hours home to sit at a laundrette for 2 hours to wash all clothing as I didn't fancy risking my house with Highfield granges pets. Ive wasted t8me and money, fuel etc and today on the online chat I was told the park has marked my complaint as resolved. What a joke. I want my weekend refunded and all other expenses compensated.