California Cliffs Mon, 26 Jun 2023 for 4 nights, on arrival at your caravan when we opened the door we were hit by the overwhelming stench of stale cigarette smoke so we returned to the reception and told them about it, the woman did not seem that interested but eventually said they would send some one round with an air scrubbing machine so we waited, once this had been done we went in it did not smell any better and then we found the sofa was damp and stained so i had a close inspection of this and found it stank of urine, human or dog i'm not sure, so back to reception to complain, the same woman again,so we explained it was no better smelling and the sofa was damp and smells of urine and we are not happy and want to move, she told us they have no other caravan they could put us in and basically if we don't like it we can always go home, great ! so what do you do when you have driven 4 hours to get there, we can hardly go home can we so back to the caravan, open every door and window and use out deodorant as air fresheners, the next day i go to supermarket and spend nearly £20 on every air freshener,sented candle, fabric spreay they had but the stench would not shift so i end up sleeping in the car to get away from it, in the mean time i kept complaining but got no where, if you dont like it go home im told more than once, so thats what we did, went home early as we could not bear to be in the caravan as it was affecting my copd and i could not sleep in the car any longer, i had already emailed a complaint before we left,i got a reply saying that what i said did not happen and that they had knocked on our door a few times to check everthing was ok, so i pointed out my car has a dashcam that recordes anyone coming near my car and as the car was parked by the caravan door it has recorded no one coming to our door what so ever apart from us so that was a lie, so i kept complaining, even to the CEO but got no where really, next its going to the small claims court. They should be ashamed of themselves to rent out a caravan in that state !.