Parkdean has massively gone downhill. The caravan we stayed in was filthy, we were unable to sit down due to the state of it. We was told they would wash the sofa and clean it, but we wouldn't be able to sit down for 2 out of our 5 days there, we was also told to spend the day out of the caravan with the windows open so the sofa could dry (we have a newborn baby which they were aware of). We said this was not acceptable and they advised the only option is to move us.... to another filthy caravan. We asked for a refund and we'd leave... we was told they'd resolved it so we couldn't have a refund and there wasn't any point making a complaint. Upon coming home, we made a complaint and was told by head office that they are satisfied with how they dealt with it. Awful caravan and awful service. We do not recommend anyone wastes their money with parkdean.... go to Haven... they are so much better!!!