I wouldn't even give it a 1 star review. Arrived to badly cleaned caravan which I took on the shoulders and cleaned myself - carpet not cleaned very well, dirt under fridge etc... Upon putting my children to bed I found the bedrooms full of mould. Complained first thing in the morning - luckily they moved us to another caravan which is actually fine but we have lost a day due to their negligence. I've asked for another night to compensate for the time lost but they want me to pay another £400 and comlpetely refuse a goodwill gesture. Totally disgusting. Made an official complaint and all they can do is give me £50 off another booking - not even reimburse me the extra day we have lost due to the incompetence of the park. Its like talking to a brick wall with Lorraine Redstone (Owner and Guest Experience Manager) absolutely no compassion that I paid almost £2000 for 10 nights - and have lost a day of that yet still wants more money. Vile person who absolutely does NOT have the guest experiences best at heart.