I absolutely love my table from Parker Gwen! The actual purchase experience from the company was great. But, I ended up running into major hurdles with the delivery of the table via a third party delivery service. Brandon, my Customer Care Manager stepped in and made a situation that was starting to become very frustrating right around. Brandon communicated with me in a timely manner and staid on top of my situation until the delivery was expedited and the matter resolved. With Brandon I wholeheartedly felt that he was working in my best interest. I truly felt that Brandon cared about how this experience was turning out for me. And, it is BECAUSE of Brandon that I will come back to Parker Gwen to purchase additional items. I love my table so much, but it's because of the customer service that I received from Brandon that I will return for more.