The table we ordered arrived damaged. One or two of the damaged areas could have happened in shipping (a chipped corner, two or three dented areas and depressions on the tabletop), but the primary damage is an area on the table top where the stain did not adhere to the wood-the area is a few inches round and speclekd with large patches of much lighter wood. Despite this, it was still waxed and sealed and sent out to us -this is a defect that should have been caught in manufacture. It is a visible marring of the table. Apparently it made its way through quality control and packing-very disappointing. We emailed Parker Gwen the day we received the table, complete with pictures of the damaged areas. It has been ten days and all we have received is an email asking for additional pictures. No discussion of how they intend to make this right. Meanwhile we paid $1850 for the table and it has taken up an entire space in our garage for 10 days, with no end in sight. I would not buy from this vendor again. We are very disappointed. We selected this table as a ‘forever’ dining table for large gatherings with our kids and, one day, grandkids. This does not feel like the kind of customer service you expect when you purchase a high end piece. Pass on these folks and buy from a company that cares about the customer’s experience.
4 years ago
Parker Gwen has a
4.7
average rating
from
407
reviews
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