If I could give zero stars I would. I spent approx £80 on balloons and decorations for my son's 30th birthday party. I paid £6.95 delivery for these to be delivered the day before to ensure I received them in time to decorate the room. My contract with Party Pieces starts from when I place an order till when I receive the goods. This also a time sensitive order. Time is of the essence which means that time has value. Despite speaking to 2 separate members of staff their attitude seemed to be that it was DPD fault and if I wanted any refunds I was to email and they would investigate. No offer to actually resolve my issue. I then spent another 30 minutes trying to speak to someone at DPD who confirmed it was not being delivered today. I am so furious and upset about this. Their whole business model is about party decorations be that for birthdays, weddings, christenings etc. These are all time sensitive occasions. So when they ask on their website when you would like the decorations to be delivered the date that is provided is important and shouldnt be missed. Things go wrong but I am have experienced very poor customer service. I would not recommend using this company for your special occasion. They will let you down and do nothing to help you and resolve it.