I too had received a lasagne with damaged packaging and a lasagne that looked like it had been thrown against a wall. Luckily though, I emailed and they sent a replacement of my entire order. This was not the real problem though, the problem is the overpriced mediocre food that I ate! So expensive its unreal for what you get and the pasta was ok, nothing special but the sauce I had was just so salty it tasted like some prepacked rubbish from a value supermarket (what I imagine anyway) I can't work out who is continuing to buy this overpriced rubbish!! I feel completely ripped off! Never again, lesson learned!