I am really disappointed with this company. I lost my lovely boy, Rocky, on 14th March 2024. SASH North Ryde told us on 14th March, that Patch and Purr would deliver my boy's ashes latest Thursday 21st March which is today. However, our boy is no where to be seen. I am very furious! We planned to have little memorial today but Patch and Purr has ruined the plan and there has been no contact whatsoever from Patch and Purr on what is happening and the status of Rocky's ashes. My hubby had to call SASH North Ryde to find out what was happening and was told that someone from Patch and Purr will only contact us early next week! How disappointing!! If possible, I would give a zero or negative!! We are regretting leaving our lovely boy with this irresponsible company!!! They take your money but we have not seen anything that was promised. Worst of all, there is no communication at all and we have to follow up in our grieving period!! This gives the impression Patch and Purr are not sorry for our loss and they don't care at all!!