When I lost my 8 year old dog in May 24 the vet asked what I wanted to do with her I said Pets at Peace vet then said they had changed hands to current name . The next day I had a call from them asking what I wanted in terms of urn etcher and more or less wanted payment straight up . It then has taken 2 weeks to get my dogs ashes back . I had rung to ask how long the process was and was advised it's usually 2 weeks, which I find ludicrous in this day and age . If I had known Pets at Peace had been bought out I wouldn't have gone ahead , the previous owners at least had compassion and empathy and most important communication. I would not recommend this company to anyone