Frustrating and time wasting experience trying to order: a) on line b) via phone On line - placed order 3 times. Went to bank, authorised payment - went back to merchant (Patra) and page frozen with no confirmation of placing order and no email cofirmation. Really frustrated so try to call. Placed around 7 calls on different phones and different locations- so no phone or network problem my end. Sales people politely answer, .. then just go silent like they can't hear you!! Altogether disappointing and frustrating. I doubt I will order from this company again. Even if I were able to!!