Very quick and professional. The first draft was not want I expected and I didn't know what was going to happened because I didn't like it. But Patsy was very accommodating in making the changes I suggested. I got the feeling that Patsy wants her customers to be happy with the finished product and it made me feel a bit more at ease, in that I could make the suggestions to tweak the picture to my liking before posting. Only thing small thing to point out, is that it would be nice if the postage was a lot less, I think £8.95 after spending quite a bit on the caricature is a quite steep. Other than that, pleased with the caricature and so was my husband!