I have just used this company. I give it 5 stars as the fitter was first class at fitting and what a really nice guy Andy. So friendly &, good at what he does. Deserves a huge pay rise as he's out there dealing with the customers. Product good for the cheap price from China. Office staff friendly. Now unfortunately the managing director Paul James who first comes to your house was arrogant, only has a personality transplant when you order. The problem is he measured for a window. Didn't order it. NO APOLOGY for making a mistake. We would of been OK if he'd a apologised but instead not his fault & arrogant. So had to wait a total from when he first visited back in March until Nov 4th for the whole job to be totally finished. So glad I held back £1000 to make sure the job did get done. He has amazing staff just a shame Paul James let's the team down.