Terrible company. Bought a watch a week before Christmas Day with the promise it would be here between 1-3 days. It’s now been over a week. No shipping updates, no way to contact a representive except for email which they have not responded. As much as I love the design of the watches, I will never hand my money over to this company again. For the price you pay for these watches- their customer service and guarantees are a joke. Take my advice: keep your money far away from this company! You can find better watches for the same price at other retailers locally.