Just recently visited my daughter in Australia for 5 weeks unfortunately 2 weeks before we were due to fly back I had a bad fall and landed with my face on the pavement as you can imagine I was in a mess. My daughter took me to the hospital we’re I spent 5 and half hours having treatment and a scan on my head.I had severe bruising and a broken nose, was advised not to fly and to see my daughter GP in a week. He wrote a letter to the insurance company that in his opinion I shouldn’t fly because of bruising and swelling for at least ten days after my flight date home.They refused to cover cost of delaying my flight saying because I had no packing up my nose I was fit to fly.Absolutely disgusting I would never recommend this company to anyone.