We went to Australia to see my Brother at the end of October. When we arrived one of our cases got lost, so we had to replace clothes and medication as we could not take all the medication in the hand luggage. Our return flight in November was cancelled with no notice and moved to a later time, so we missed our connecting flights. We had no support from Turkish Airlines and ended up sleeping in the airport for 23 hours. We then flew to Istanbul to be told we weren't in their system even though we had the e tickets. We ended up paying £1200 to get us back to the uk. Our claim was declined and we've been told we can't claim for anything at all. Absolutely disgusted. This company was recommended by a friend. We will never use them again nor would I recommend them to anyone else.