Insurance was good value but claiming horrendous. Put in a claim over a month ago . Still not had pay out ! 1st person I spoke to was so slow and didn't seem to know what she was doing. Then they wanted bank details so I e mailed them....still no money. Rang and told no bank details but they had called my bank . How could they if no details? 5 working days later still no money. Rang again and told information hadn't been sent to payment team ! Another 5 working days ! But will see what happens. Asked to put complaint in. Told they would contact me in 48 hours. Not holding my breath !