Booked my vehicle in for a service and mot and recieved a msg confirming the booking. On arrival at the garage the girl at reception had no records of such appointment which had only been made the day prior, after much confusion another lady came over and was shown the msg on my phone and managed to find the booking, I left the vehicle with them waiting for the collection call, after agreeing an end bill of nearly £400 which wasn't a major issue considering what was done I recieved a call at 4:30 pm to come and collect my vehicle and was promptly reminded that 5:15 was the last pick up time a little annoying considering they had my vehicle since 10am and had to travel in rush hour from Coventry which they was aware of, finally when i arrived at the garage I noticed they had even bothered to clean the car which normally is standard with a service and considering my overall bill I thought it would of been a given. After settling my bill I asked the girl at reception what the reason was for the vehicle not been cleaned which she responded with its because of covid I was unaware that someone cleaning a car outside was such a risk hazard shame they didn't display the same concern when the lady behind the desk took my phone of me to read my confirmation email earlier in the morning. Its a round trip of around 20 miles for me to take my car to this garage as I've always been impressed with the personal touch however this seems to of been lost of late and i may save my petrol next time and stay more local.