I have read the reviews since I posted mine a few weeks ago and clearly Paytrust is not listening. I wrote to a board member of parent company several weeks ago and did not hear back from him either. Then today I received a broadcast email saying they are rebranding to RealNet Payments so I guess the water got too hot for Paytrust and this was the only way to try and bury the dirty laundry. Regardless they would appear to be doing everything possible to drive away customers. For those looking for alternatives, I searched pretty comprehensively and could not find a comparable solution to what Paytrust -- used to do -- so I'm converting all payees to Paperless, email bills and autopay where that is an option. Where not autopay, I use my bank bill pay which as it turns out is far less costly (actually free) and the only missing component is the ability to get the bill through a single source. My workaround to that challenge is to watch carefully for emails from vendors and eventually I may set up a discrete email that is only for ebills and change the billers notices to that new email. I cannot understand Paytrust shooting themselves in the foot, but it appears it must be run by very inexperienced and marginally capable people -- they certainly haven't tested the app nor listened to end users. This is one of the best examples on fixing something that isn't broken.