What can I say that hasn't already been said by all the other 1-star (should be negative star) reviews. Customer for 20+ years, been hoping for a modernized UI/UX update because they make it inconvenient to navigate around, BUT, I could pay my bills, I knew how it worked and it mostly worked (some issues with auto-identify a bill I have been getting for years). And finally, the update the UI/UX and is an abomination. What in the actual hell were they thinking? I can't even imagine anyone coming up with something this terrible. I'm never one for calling someone to get fired but the UI/UX designer needs to be replaced. If they have skills that can be used somewhere else in the company, then do it. But roll back to the old, crusty version that worked and get started on a new version with someone that knows what they are doing with UI/UX design. And for the love, get some user feedback before you release another POS on your long-time, loyal customers. I have read that many reviews are looking for an alternative service, but has anyone identified and a viable competitor? I have tried in the past but come up with nothing. That's the single most important factor that explains why Paytrust hasn't upgraded a single thing (of any worth) in 20 years and then they release a huge turd on us. How has there been no competition? Is it because this business model is not profitable? Just completely baffled about this release and lack of competition in this space.