I have been a long standing client of paytrust maybe to the tune of 20 years or so. I was loving the simple, user friendly, consistent, reliable and trusting company up until recently. There must have been a change in ownership or management because I am at my wits end with these people. I can barely believe it’s the same company I’ve dealt with all these years. They froze my account because I did not reply to what they called an internal audit requesting my social and birthdate! After 20 years of service they suddenly needed to verify my account! I still wonder if it’s a scam but regardless…. The consequence for not believing that they now do spot checks requesting what any scammer would request resulted in a frozen account. So suddenly no bills are being paid. Late notices and penalties get charged and no one makes any attempt to reach out to accommodate or reinact my service because they do not need to. What they did is continue to pay themselves the monthly service fees for doing nothing for me. They basically froze my account from paying any bills (with the exception of freezing payments to paytrust which is their charge to pay the bills they froze!! When I called twice, I was put on hold while the receptionist tried to get a manager for 45 minutes . I have now canceled my membership. With all that said and done the receptionist assured me I’ll be charged get again at the end of this month while my cacncellation request processes. Whatever! Mom and pop shop!! Stay away! There’s no one intelligent to talk to and certainly no one who sounds like they no what their doing!