Also a Customer for over 20+ years as well. However I can tell you that it can get much much worse than enduring a new poorly thought out interface... My account has had a log.-in error since June 10th, 2021. This is a RealNet technical error.p I have submitted 6 tickets in that time without one technical rep. response. I am told there are others as well. Anyone? Not only am I locked out of my account with the message: “We're sorry, but we are unable to process your request at this time” After 6 weeks - I still have no idea what bills need to be assigned, what bills are being paid and what bills need to be paid. Total blackout. Will need to start over with another company. Any suggestions?