I have been paying bills online since 1989! First through CheckFree, then when that fizzled, went to another & as acquisitions occurred, ending up with PAYTRUST by RealNet Payments LLC. I was beginning to think I was losing my mind when a bill didn't arrive or get paid. I absolutely HATE the interface changes that occurred about a year ago. Not intuitive or easy to navigate. VERY CLUNKY - are we back to a 1980's Commodore 64 computer app? I tried to set up an e-bill for a credit card. The dialog box (see pics below) did not have any blanks to fill out to continue the process. A call to CS was fruitless. Explained the problem, she responded with the amount last paid!! NOT THE QUESTION I ASKED!!! I told her I had tried in other browsers & she clued in to the word "BROWSER" and started giving me canned responses to browser problems....!!!!! {silent scream}. I tried to explain the 2nd problem and again canned answers - Asked for technical support - nope - she was the last word. SO, I'm searching for a replacement to this inept, horrific payment service. +++ It is obvious that the programmers are over-paid & underworked.+++