I was trying to buy a sectional couch. After a pretty strange experience on their website (products wouldn't show out of stock until you try to order it!), we finally found one that was in stock. We pay for it, it is ordered, and there is a delay in shipping (twice). We finally get it and are excited. It's a sectional, but instead of the end-piece, they deliver a WOODEN CHAIR in place of it. The delivery guys are very apologetic and say "this happens more often than you think". The customer service people are really horrible (no apology, and are insinuating we aren't telling the truth, even though their delivery people are still at our house validating what happened). Anyways, they tell us that there is nothing they can do as they don't make the couch anymore (gee, I guess we go the last one. Or 3/4ths of the last one). So we order a different couch. THe delivery day comes and goes. We call, and they indicate a week delay. We call a week later, and they now say it's month delay. A month goes by and we call again today. They say "sir, it clearly states on the website it's not available yet". I ask what am I supposed to do if they just keep delaying the order. They tell me to cancel the order. I tell them I still want the product, but I want to know if they can find out from the manufacturer more information on the delay. Again, he tells me to cancel the order if I don't like the process. I felt like I was talking to a grumpy 16 year-old kid with an attitude problem. I absolutely despise this company and hope their stock price continues to fall.