I placed an order for a new bed, the Avalon for my daughter. The estimated delivery date was 10 days. Upon delivery within the 10 day window, the delivery company brought only the bed slats but not the headboard. The delivery company called Pottery Barn and advised that the headboard would be delivered the following week. I allowed them to leave the multiple large boxes of bedding parts in my daughter's room till the delivery of the headboard the following week. Long story short, the head board delivery never arrived! I have been waiting since July 16th, today is Sept 14th and no headboard! The delivery had been postponed at least 5 times! They cannot even tell me with any certainty when it will arrive. At this point, I called them and asked them to pick up the huge boxes with bed parts they left in my home, which take up so much needed space. They weren't even apologetic. Seriously, they didn't even care! I expected so much more from a company that claims to sell top notch furnishings. I will not purchase any of their products going forward.