I would have given Pottery Barn negative starts if I could. Pottery Barn stole my money and didn't send me the furniture I had ordered! I have been shopping at Pottery Barn for a very long time, got most of our furniture pieces from them. But until this day, I had never seen such a horrific customer (dis)service! I ordered a sectional sofa+bumper 4 months ago, which was just made and delivered, except the sofa piece was missing! I basically only got a useless bumper part. I called them multiple times and spent hours on the phone with them. The agents were mostly nice and understood I was missing a component, but they needed approval from leadership to do something about it and their leadership were all terrible people. They gaslighted me that it was my fault and I had only ordered the bumper part! Even though it's impossible for you to just go on the website and deliberately only order a bumper! My order confirmation and the image in it all indicated I had ordered the entire sectional, yet they didn't accept any returns because they said it was "made to order", any partial refunds for the missing piece, or even offering to send me the sofa part! In fact I couldn't even order the sofa part even if I wanted to (re)pay myself because they don't have the matching fabric anymore. Anyways I was almost convinced I messed up in ordering this thing until I went to the store today to order a whole new sectional and saw that the designer is ordering the same exact thing for me! Even the price point indicated what I had paid for was the entire sectional and not just the bumper part! The designer of course agreed and called customer service yet again, but of course she kept repeating, like a robot, the same meaningless sentence that "what you purchased is what you received" without bothering to think about why the price I paid for that bumper (on sale) was much higher than the price I was seeing for the same bumper on the designer's screen and close to the price of the entire bumper+sofa on that damn screen! I couldn't do anything of course, except to get out and make sure I never shop at Pottery Barn again. So long story short, they stole my money because the 2000$ I had paid was supposed to be for a sectional not just this useless bumper piece. And worse than that, they are very dishonest and don't even accept it was their fault, let a lone accepting a return or partial refund or any sort of trying to fix their mess up.