They charged my card in September and I have yet to receive my merchandise. I tried to cancel the mattress portion of my order because that is the hold up from having the rest of the order delivered. They won't let me cancel the mattress! They said because the shipping process has started they are not able to cancel, YET, they have no idea when everything will be delivered. My daughter is sleeping on the floor because of this delay. I asked if they could send a different mattress and they said no. Really sad how your service has declined over the years. I used to think so highly of Pottery Barn and all of its merchandise. I will never order from here again. Additionally, they never gave me the shipping discount at checkout. By the way you won't allow me to unclick "over a month" on the survey below. I haven't even received my merchandise yet. Every call I've asked to speak with a supervisor and all they do is place you on hold for HOURS at a time. What a joke!