In July 2021, I purchased a new PC form Curry's PC World in Leamington Spa. The customer services was atrocious. When I first approached them, it was with a price match, which they refused to honour, thereby invalidating their so-called `price promise'. I provided them with meticulous details of the cheaper price for the PC, but they categorically refused to honour or even discuss it. This included the store manager. I challenged their price promise obligation, however it was then that they refused to discuss it further as they knew that I would have to travel further afield to buy the cheaper product, so I didn't have any choice. They fully exploited this.
To further avoid accountability, Curry's PC World have no complaint procedure as they have set up procedures to avoid customers. In other words, they cannot be contacted. They have a bogus email address, which they refuse to answer to. I contacted them directly and received only an automated response. I heard nothing since. I tried contacting them through "Resolver", the independent issue resolution service, which connects consumers with organisations to help find the best outcome. Curry's PC World ignored that too, as I still received no response.
Almost a year on, last week to be precise, I encountered a problem while moving my PC to another location in my home. The monitor socket at the rear of the unit fell into in it. I could have resolved this myself by simply opening up the unit a placing it back into its socket. However, rather than risk giving Curry's PC World an excuse should I have an accident, I opted to return the unit to the store to have it repaired. I think the manager recognised me. When I explained the problem to him, his instant response was, "This is a repair that is NOT covered by your warranty, so you may have to pay for it to sent off and for the actual repair". This was before he even looked at it.
I would strongly urge potential customers to completely avoid at all costs purchasing anything from Curry's PC World. Their in store customer services is appallingly antagonising, which can only be due to the example shown by their head office, which deliberately refuses all contact with their customers. I write this review as a WARNING to all Curry's PC World customers. Shop there at your own risk.
3 years ago
PC World Business has a
1.2
average rating
from
46
reviews
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