PC World do not know the meaning of Customer Service. It is impossible to find someone to take responsibility for repairs to anything out of warranty. They tell customers that they have to pay for any repairs for items not covered by warrranty. THIS IS NOT TRUE. UK customers may claim free repairs for manufacturing defects to expensive items like computers for up to five years (Sale of Goods act 1979). Their automated telephone support system is designed to funnel you to paying £1.50 per minute for usually useless advice. I was twice told to re-install Windows when all I needed was a in one case a new keyboard and in the other a driver for a wireless card. I will not buy anything from them again. Was originally written on Unbeatable.co.uk. By John MacInnes