I am tired waiting to get through on the phone. Tired with Tunbridge Wells customer services too. No help or advice from anywhere. We bought two laptops in 2016 and bought careplan with them. One of the laptop has been to your repair services 4 times and came back without success. Tunbridge Wells store is trying to sort out but they can’t see the proof of purchase. They can only find careplan invoice and they think it’s for the actual laptop which is very silly of them. I need the copy of invoice for this purchase ASAP. Both laptops were bought by John Sheffield on 07/12/2016. Receipt number for purchase of careplan is 024283 I need invoices ASAP please Can somebody email me? I have been waiting on phone for 1.5 hours with no success. Customer service has been extremely disappointing. I will take this further My number is 07862287409