I am absolutely gobsmacked by the service I have received from your eBay store! My mother ordered me a laptop for my birthday. I eventually picked it up Wednesday night and took it home. Once I got it home, I unpacked it and set it all up. I then came to realise that it was the wrong one. After a 5 mile round trip to the store, two phone calls and three emails I eventually had a phone call back Thursday evening. Apparently the wrong one was put in the box. The guy I spoke to said to me he would sort it out and get back to me this morning. I heard nothing all day until 5 when the offices shut for the weekend saying that there is nothing they can do so they will email me a returns label. Funny how he waited till then and emailed me rather than calling me! There has been no offer of any replacement when I know there are ones on your eBay still, just a different colour! I am appalled by this service and I will never be using you again!!!