Two years ago I leased a laptop and the salesman lied about what was covered by the lease. He said I had a free service after a year and I didn't. He also said I would get a replacement if mine went wrong - it did I didn't! When I complained the store manager said it was my fault for believing the salesman and not checking the small print. The final straw was handing it back. I booked it to go back 5 days before the end of the lease and didn't get an acknowledgement that it would be collected. The lease people said they couldn't help and the DPD service centre staff said I wasn't down for a collection so I walked it back to the store (6 mile round journey) only to be told that it wouldn't be back in time to stop me being charged for another month but I could pay for a private courier. When I got home - DPD had been so poor service from PC World and DPD!