I went into the Orpington shop on 5th… I went into the Orpington shop on 5th December to purchase a cooker hob upon paying for the item I was told that delivery could not be before Christmas and the date given was 28th December. I came home and went on Currys online and found the exact item that could be delivered on 10th December so I purchased it and returned to the shop on 6th for a refund. I was told the refund would be within 14 days. Today makes 22 days and I have not yet received my refund. Currys is sitting on my £435.00. I rang Currys and they were very unhelpful and refused to give me the Orpington number. Now the shop is closed due to COVID19 and the customer service cannot help as they said it has to be dealt with at the shop I made the purchased. I found 2 emails online and send my complaint and they both bounced back. I would never recommend or give them my business again. I have used AO to purchased other items as I have just moved into a new home.