CurrysPCW are terrible-horrendous customer service!!!! Please please please don’t buy anything from that company!!! My student daughter recently purchased a £600 laptop for her uni work and was absolutely desperate for it, they sent another make laptop instead by mistake. To which we cancelled the order, this was after 4days. Two days later we had an email saying they’d sent the original laptop. To which we explained we had cancelled the order and I’d had to purchase one from another supplier and just need the refund. Over a month later and numerous phone calls still no refund. One call and after 20 minutes you finally get through, you go through the security measures and explain your issue, then the customer service agent says he’s going to read your notes, 30 minutes later I’m still on hold the next thing I’m back to another agent who asks me the same questions and knows nothing about my call. Finally the response is sorry I’ll do you a Manuel refund and that will take 3-5 working days. A week later no refund, another phone call, to be told there’s a mix up in the warehouse and it will be another 3-5 days. Furious at this point to have wait another week, no refund. Another call and told the same, I wanted to speak to the manager, to be told he’s not available but he will phone me back in 24 hours. No call back. Now we’ll over a month and still no refund, same excuses, problems in the warehouse and it’s been shipped again??? I’m very frustrated and would never recommend them!!! Absolutely useless company, who holds onto customers money for over a month with no goods supplied!!! Don’t use them!!! Edit