In March of this year I bought a pink HP laptop from PC world for £289.99. A few weeks ago the laptop wouldn't charge so today I finally managed to bring it into the store. The gentleman said the laptop was faulty and said it was an OLD model which Curry's PC world doesn't even sell anymore and that I should call customers services to see if I can get the new version and pay the difference. I thought this was a new laptop when I bought it! I am someone that is absolutely clueless about PCs and just thought it was a cute pink laptop. I chose the cheaper model, because I thought it had less power than the more expensive version which would have been fine for me as I only use it to browse at home. If I would have wanted a second-hand laptop I would have gone on eBay and bought one there for far less!!! Your helpdesk has said it says when you buy it that it says it was refurbished. 1. I didnt see that 2. Does refurbished mean that I get a SECONDHAND laptop which costs me £290 and breaks within a few months? I am extremely upset. I have offered to pay the difference to get a NEW laptop but of course they wont do that - as they are a bunch of thieves selling OLD items for a totally overpriced rate