Returned an iPad to PC World in Hove after the Apple Store advised fault was not repairable but it was covered under 2 year lapse period in Consumer Goods Law. Firstly I called PC World to confirm. They agreed and told us to take it back to store for replacement. Took it back to store, where assistant and duty manager refused to replace despite being shown help line email. Called help line again, they told us to get Apple to email diagnostic and replacement estimate and take a copy of that into store with us. Did just that and, the Apple not together with getting help desk on mobile phone while in store and giving store manager my phone to talk with his own help desk resulted in a very grudging promise to replace. Dreadful experience. The Apple Store advised that if the iPad had been bought from them they would have replaced it - no questions asked. PC World will not be getting my custom again.